Front-Line Technical Support Lubricants Jobs at Shell and Vivo Lubricants Kenya Limited

Job Title: Front-Line Technical Support Lubricants, Nairobi

Job Ref: HR/SVL/B2C/4

Reporting to lubricants Sales Manager, the Front-Line Technical Support for Lubricants will be responsible for offering technical support to Commercial sales team and customers (both existing and prospective), in line with company lubricants technical guidelines.

Key Performance Areas for the Role

Provide technical advice based on telephone calls, customer visits and staff queries.
Evaluate and provide customer dispensing equipment requirements.
Facilitate and interpret oil analysis results and carry out oil condition monitoring for customers.
Conduct lubrication surveys for new equipment, new customers or on customer request.
Conduct internal and external technical training to sales staff customers, distributors and mechanics.
Support the sales team in tender process and any commercial offer (technical value proposition offer).
Investigate and resolve lubricants related problems and complaints customers.
Support Marketing team in promotions and product launches (according to activity calendar).
Run product performance trials.
Deliver Technical Customer Value Proposition committed to by business (quality assurance, flushing and filling, open gear, oil condition monitoring, etc.).
Provide agreed number of Demonstrated Value Records.

Minimum requirements/competencies

Bachelor’s degree in Engineering, with at least three years’ experience in a related field.
Good analytical, communication and presentation skills.
Minimum qualification: second-class honours (upper division).

Applications

If you are up to the challenge, and possess the necessary qualifications and experience, please send your detailed resume with your cell phone number via email to hr@vivoenergy.com.

Please indicate your experience/qualifications, and clearly quote the job title and reference.

The deadline for applications is 10th Jan 2013

Only short-listed applicants would be contacted.

Shell and Vivo Lubricants is an equal opportunity employer!