Job Title: Spa Therapists (Both Gender)
Company: Segera Limited
Job Location: Nairobi, Kenya
Duties and Responsibilities:
• Collecting clean linen
• Ensuring that all wellness centre areas are cleaned and ready for guest use, bathrooms, courtyard, guest gym and Rasul Tower
• Set up of therapy beds and preparations are done for the days treatments
• Candles are replaced and incense trays are cleaned
• Water stocks are checked and replenished
• Complimentary Welcome Ritual - All therapists are required to perform our complimentary introduction treatment on guests during their stay. This is a 30 minute treatment per guest and they will be allocated between the therapists
Guest treatments – Treatments will be performed to your best ability between 9am and 9pm. The therapists need to remain on stand-bye at the spa until 6pm when not performing treatments.
The guest treatments include but are not limited to:
• Deep tissue
• Sports massage
• Lymphatic drainage
• Indian head Massage
• Reflexology
• Swedish massage
• Facial skin care
• General grooming (manicures, pedicures, waxing)
• In Villa treatments are frequently requested and these include:
• Massages - Treatment preparation
• Scrubs
• Oils are to be prepared
• Attending to the herbs
• Full facial, manicure and pedicure set-up
- Holistic facial skin acre treatments with the internationally known product Dr.Hauschka
- Body treatments developed by Africology for Segera Retreat
- Complimentary guest treatments as requested by management – at times the therapist will be asked by management to conduct complimentary guest treatments
- Staff treatments: The spa services are available for staff use with the permission of the Tourism Manager and out of their working hours (preferred rates)
- Team training - To ensure the high standard in the spa is kept all therapist are required to teach and share any new ideas, knowledge and skill with their colleagues. All therapists are required to attend training arranged by the Tourism Manager
Attributes/Attitudes
• Well presented
• English speaking, well-spoken, soft-spoken
• Excellent communication skills
• Empathetic and caring
• Friendly and polite
• Professional and service orientated
• Open minded with a flexible mindset
• Tidy and methodical
• Mature, confident and responsible
• Ability to empower
• Solutions-driven, focused, creative
• Honest and generous
Skills
• Experience in management of customer/guest service
• Recognized Qualification in beauty, face and body therapy
• Deep Tissue and a diversity of therapy techniques
• Exercise and Nutrition training and principles advantageous
• Qualification and/or experience in 5 star service for at least 5 years or more
• Remote resort working experience
• Learning Module
1. Beauty Training
• Objective to provide basic face, body, manicure, pedicure and wax treatments
2. Dr Hauschka and Africology product training
• Objective to provide treatments as per Dr Hauschka treatment manual
• Objective to provide treatments as per Africology treatment manual
• Objective to prescribe products and treatments as lifestyle guides for guests
3. Guest Relations Training
Objective to be able to communicate honestly, politely and informatively with guests and to understand all policies and procedures relating to guest arrivals/departures, activities and experience
Segera is a founder member of the Long Run Destinations.
How to Apply:
Application should be submitted via e mail: hrsegera@segera.com
For more information on the global network of Long Run Destinations and Segera Ltd visit www.thelongrun.com and www.segera.com
Application Deadline: 23rd Oct 2013
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