Job Title: Research Quality Control Manager
Employer: Corporate Staffing Company
Responsibilities:
Department management and communication:
• Ensure cost-effective resource utilization in Back-check Dept
• Ensure ongoing improvement of field quality standards through advising appropriately and proactively
• Liaise effectively with relevant internal departments/managers on omissions and queries
• Provide regular feedback to manager on dept and bookings
• Accurately produce and collate all statistical information relating to Data Collection ,quality and productivity
• Advise on issues relating to capacity and availability in dept bookings
• Proactively solve problems in dept/display initiative, innovation and pro-activeness
• Effectively manage team; ensure balanced workload; coordinate team activities; monitor performance of staff; take timely corrective action
• Address HR issues in teams
• Identify growth potential/skills gaps and provide or ensure appropriate coaching/training
• Maintain personal wellbeing and balance and encourage same of team
Admin duties:
• Ensure accurate and timely field wages and other claims
• Ensure accuracy of check-back wage claims and ensure cost-effective resource utilization
• Provide accurate and timely stats relating to back-checks and findings
Project-related duties:
• Ensure efficient, accurate and timely communications relating to all project booking/traffic flow
• Ensure internal customer satisfaction with regard to accommodating requests for bookings
• Liaise with internal clients on any matters pertaining to project bookings/traffic flow
• Manage internal customer expectations with regard to feasibility of project timings
• Ensure accurate and timely bookings of all projects in Support Services Departments
• Ensure quality standards from Field through back-checks in line with global standards
Key challenges and opportunities
• Creative and decisive under pressure
• Acute flexibility and adaptability
• Manage diversity in a complex context
Scope of the Role
Number of people reporting into this role: 4 + New Durban positions (Quality control Supervisor, Quality Control Capturer, Assistant Administrator & 2 x Admin temps)
Manage projects and team on all client accounts supporting the Quality Control and Traffic Department
Client contact: Internal client contact
WPP/Regional responsibilities: None
Required Qualifications
• Must be a graduate
• 5 or more years’ relevant experience required
• Advanced computer skills
• Management experience
• Must have a working knowledge of the research process and marketing research
• Self-educator/desire to improve own knowledge and skills
• A self-starter committed to completing projects
• Works well under pressure and is deadline-driven
• Strong logical/analytical abilities
• Able to work with limited supervision
• Strong problem-solving and organizational skills
• Displays good interpersonal and communication skills
• Has a proactive and progressive (“can do”) approach
• Highly accurate, detail and quality orientated
• Willing to accept responsibility and accountability for work
• Prepared to work overtime should the need arise
• Willing to adhere to Research Management System ethics and standards
Each employee is expected to demonstrate the Precision Growth values and behaviours in addition to their specific responsibilities: Enquiring challengers, Precise thinkers, Influential advisors, Leading experts.
How to Apply:
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title (Quality Control Manager) on the email subject to: jobs@corporatestaffing.co.ke.
Application Deadline: 16th Sept 2013
Kindly indicate current or last salary in the application.
Only shortlisted candidates will be contacted.
We do not charge for interviews.
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