Job Title: Tellers / Customer Service Officers
Organisation: Faulu Kenya Group
Location: Nairobi
Job Ref: HR: 023/1/2014
Reporting to the Branch Operations & Service Supervisor
the position holder will ensure excellent customer service, high levels of
professionalism, accuracy and prompt service delivery within our banking
operations.
Key Responsibilities
- The position holder will among other duties carry out the following duties:
- Transaction processing: Process daily customer transactions in line with Faulu policies and other operation procedures.
- Customer service: Ensure high standards of customer service ensuring all customer queries are handled appropriately.
- Cross selling: Proactively cross sell all Faulu products ensuring quality after sale service.
- Investigate and respond to all customer enquiries promptly.
- Maintaining regular internal (to staff) and external (to customers) communication on Customer Service matters.
Minimum qualifications
Academic Qualifications:
A business related degree or equivalent preferably in
Finance & Banking, IT or Minimum CPA part 2.
Knowledge and Skills:
- Should be a computer proficient person who pays attention to detail.
- Speed and accuracy for these positions is important.
- Knowledge on policies and procedures applied in DTM will be an added advantage.
- Experience:
- One year experience as a teller &/or in customer service in a financial institution.
- Personal attributes for all the above positions
- Good interpersonal skills with excellent customer service.
- Ability to communicate effectively.
- A team player.
- Willing to learn, a fast learner preferred.
- Ability to work independently.
- Strong Christian values, commitment and passion for the transformation of the low income population.
How to Apply
If you meet the specified criteria: Drop your credentials
(CV & Cover Letter) to a Faulu branch near you, (including 3 referees, one
of whom must be a spiritual leader) addressed as below:
Head of Human Resources
Faulu Kenya Limited
P.O Box 60240
–
Closing Date: 25th January 2014
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