Job Title: Customer Service Representative (Part Time)
Organisation: BPO
Location: Nairobi, Kenya
Closing Date: 15th Jan 2014
Are you a lady pursuing a Diploma or a Degree in 1st or 2nd year of your study in any field except IT?
Flexi Personnel is looking for enthusiastic and self motivated customer Service representatives with a clear accent, flexible to work on shift basis.
The ideal candidate must have outstanding computer skills and ready to work in a call centre.
Key Responsibilities:
• Screening and moderating user submitted content, answering support requests and performing support functions.
• Moderating and screening written user content on Profiles
• Moderating and screening user submitted photos
• Answering Online Help Requests
• Answering telephone support requests
• Processing Testimonials (depending on language)
• Various support tasks assigned
Key Skills and Competences:
• Internet and Computer literate
• Passion for Customer Service
• Ability to respond promptly to customer inquiries
• Ability to multitask and take up more workload when required
• Outstanding language skills (grammatically correct, can express things clearly)
• Ability to work with multiple tabs and multiple browsers efficiently in a web browser based support system (speed and accuracy are important)
• Very good work ethics (is reliable, motivated, professional)
How to Apply:
Interested? Call 0716 266852 from 9.00 am to 1.00pm ONLY to book your slot for interview for 2.00 p.m same day.
Showing posts with label Customer Service Jobs. Show all posts
Showing posts with label Customer Service Jobs. Show all posts
Friday, 10 January 2014
Monday, 7 October 2013
Call Center Supervisor Careers at TNS RMS East Africa Ltd
Job Title: Call Center Supervisor
Company: TNS RMS East Africa Ltd
Job Location: Nairobi, Kenya
Duties and Responsibilities:
• Provide personal leadership to staff and interviewers both individually and through their development as a team.
• Monitor team performance to ensure delivery of projects to budget and schedule; take timely corrective action when required.
• Ensure all shifts within the center have sufficient management cover.
• Act on departmental KPIs to boost productivity and efficiency; review/develop best practice to increase productivity and overall performance.
• Ensure proper project set-up prior to jobs going live
• Conduct project briefings as required
• Manage sample and quotas during live fieldwork
• Oversee and manage progress on all projects within the call center taking a pro-active approach identifying and acting upon potential issues before they become problems
• Keep Client Service informed at all times regarding progress on their projects always aiming to exceed expectations and developing excellent relationship
• Provide Head of Field with regular reporting on all projects and feedback on the call center operation, any successes and problems encountered
• Ensure that required quality standards are met and all monitoring is completed during fieldwork
• Motivate and work with individual interviewers to help them develop, achieve optimal productivity and quality
• Ensure that all work undertaken is carried out in accordance with industry and Company standards.
• Maintain control of the proper use of all Company assets and monitors their effectiveness.
• Long-term planning and scheduling of projects within the centers; monitoring of workloads and resource utilisation, assessment of recruitment needs
• Recruitment, training, and day-to-day management of interviewers
• Review end of project costs (budgets vs. actuals), close projects in the department and conduct post-project reviews as needed.
• Oversee interviewer payroll including maintenance of departmental payroll systems and management of payroll staff ensuring the accuracy of data submitted and that payroll deadlines are met.
• Any other relevant duties as requested by the Head of Field
Qualifications:
• Preferably 1st Degree
• 3 years’ Experience of working within a call center environment, preferred – Must have worked in a call center for 3 years as a Team Leader or a Team Supervisor
• Knowledge of CATI software (NIPO), preferred. NIPO may not be east to get. Kindly indicate – Knowledge of Agent Call Distributor systems
• Track record of managing at least 50 people including training (min. 2 years) with an ability to manage the team performance within a highly changing environment.
• Track record of managing work to budgets to deadlines (min. 2 years)
• Understanding of project and financial management
• Demonstrated ability to plan staff scheduling/capacity. Must have work force management experience
• Track record of developing and maintaining excellent internal and external stakeholder relationships
• Excellent analytical and communication skills
• Must have worked with an Agent preferred with international clients
• Ability to pull performance reports on excel
• Clear understanding of call center service level metrics
• Previous outbound B2B sales a plus
• Ability to work to under pressure and in a highly flexible environment
• International exposure a plus
• Understanding of Call center CRM softwares
How to Apply:
If you believe you fit this profile send your application by email to: recruitment.tnsea@tnsglobal.com
Application Deadline: 18th Oct 2013
Company: TNS RMS East Africa Ltd
Job Location: Nairobi, Kenya
Duties and Responsibilities:
• Provide personal leadership to staff and interviewers both individually and through their development as a team.
• Monitor team performance to ensure delivery of projects to budget and schedule; take timely corrective action when required.
• Ensure all shifts within the center have sufficient management cover.
• Act on departmental KPIs to boost productivity and efficiency; review/develop best practice to increase productivity and overall performance.
• Ensure proper project set-up prior to jobs going live
• Conduct project briefings as required
• Manage sample and quotas during live fieldwork
• Oversee and manage progress on all projects within the call center taking a pro-active approach identifying and acting upon potential issues before they become problems
• Keep Client Service informed at all times regarding progress on their projects always aiming to exceed expectations and developing excellent relationship
• Provide Head of Field with regular reporting on all projects and feedback on the call center operation, any successes and problems encountered
• Ensure that required quality standards are met and all monitoring is completed during fieldwork
• Motivate and work with individual interviewers to help them develop, achieve optimal productivity and quality
• Ensure that all work undertaken is carried out in accordance with industry and Company standards.
• Maintain control of the proper use of all Company assets and monitors their effectiveness.
• Long-term planning and scheduling of projects within the centers; monitoring of workloads and resource utilisation, assessment of recruitment needs
• Recruitment, training, and day-to-day management of interviewers
• Review end of project costs (budgets vs. actuals), close projects in the department and conduct post-project reviews as needed.
• Oversee interviewer payroll including maintenance of departmental payroll systems and management of payroll staff ensuring the accuracy of data submitted and that payroll deadlines are met.
• Any other relevant duties as requested by the Head of Field
Qualifications:
• Preferably 1st Degree
• 3 years’ Experience of working within a call center environment, preferred – Must have worked in a call center for 3 years as a Team Leader or a Team Supervisor
• Knowledge of CATI software (NIPO), preferred. NIPO may not be east to get. Kindly indicate – Knowledge of Agent Call Distributor systems
• Track record of managing at least 50 people including training (min. 2 years) with an ability to manage the team performance within a highly changing environment.
• Track record of managing work to budgets to deadlines (min. 2 years)
• Understanding of project and financial management
• Demonstrated ability to plan staff scheduling/capacity. Must have work force management experience
• Track record of developing and maintaining excellent internal and external stakeholder relationships
• Excellent analytical and communication skills
• Must have worked with an Agent preferred with international clients
• Ability to pull performance reports on excel
• Clear understanding of call center service level metrics
• Previous outbound B2B sales a plus
• Ability to work to under pressure and in a highly flexible environment
• International exposure a plus
• Understanding of Call center CRM softwares
How to Apply:
If you believe you fit this profile send your application by email to: recruitment.tnsea@tnsglobal.com
Application Deadline: 18th Oct 2013
Friday, 4 January 2013
Customer Service Executive Job in Kenya at Dhanush Infotech
Job Title: Customer Service Executive
Key responsibilities
Coordination with clients and other stakeholders
Providing reports as per business requirements
Keep clients engaged and well updated
Knowledge / Skills / Abilities:
At least a Bachelor’s Degree in Business Administration or public relations
At least six months experience in an outbound telemarketing industry or other related field
Excellent interpersonal skills
Highly organized and presentable
Self-starter and needing minimum supervision
How to Apply:
All qualified candidates should send their applications including three referees, CVs, expected remunerations and required notice period in current employment to africajobs@dhanushinfotech.com on or before 7th January, 2013.
The candidates should indicate the position applied for in the subject line.
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