Job Title: Senior Manager – Data & Enterprise Customers
Ref: CC_SMDEC_SEP_2013
Company: Safaricom Limited
Job Location: Nairobi, Kenya
Responsibilities:
• Work in collaboration with Business partners for the strategic Business units to define, design processes and procedures to ensure superior customer service experience for Data and Enterprise customers;
• Align, drive and support initiatives that stimulate data usage among data customers;
• Create sustainable service experience for the Data and Enterprise customers;
• Identify resource requirements and recommend the needs to the HOD Customer Care Operations;
• Monitor and ensure availability of resources as per approved budget;
• Make contribution to the budget requirements within the financial year;
• Review current systems adequacy and ensure that there is periodic check of faulty machines;
• Review all processes & procedures/Service Level agreement & recommend changes where applicable;
• Communicate strategic objectives of the enterprise and data segments to the managers and CCRs where applicable;
• Set SMART objectives with focus on the data and Enterprise customer expectations for the CCRs, Team Leaders in liaison with the HoD Operations;
• Track and monitor set performance standards for the Data, Enterprise and social media queues and develop actions plans to improve channel performance where applicable. Monitor action plan success;
• Identify training and development requirements of direct reports aimed at enabling them meet their performance targets;
• Put in place interventions in liaison with HRBP where coaching and training have failed to achieve the desired increase in performance;
• Review the set performance targets for the Team to ensure consistency in performance towards achieving desired output/results to the data customer;
• Track the queue performance from the call center quality reports and external customer trackers;
• Investigate performance enablers of each direct reports in relation to management of team performance and individual output;
• Drive high performance through ingenious motivational activities within the team;
Skills & Competencies:
• Degree in a business discipline or Social Sciences
• 7-8 years working experience in a customer service environment of which 2 yrs must have been in management or supervisory role.
• Growth within the Data Skill set will be an added advantage having attained certifications within this field (e.g CCNA/CCNP/CISA/Wimax/)
• Excellent knowledge of Safaricom products and services.
• Commercial Awareness
• Excellent communication, influencing, negotiation and stakeholder management skills.
• Outstanding analytical capabilities, excellent problem solving and decision-making skills.
• Project management experience with proven methodologies.
• Business development and customer relationship management experience.
• Experience serving as a customer advocate – able to understand and articulate the needs of the client and deliver on those needs.
• Ability to deliver world class services and high impact results.
• Ability to facilitate and harness cross-team collaboration working with teams in person and virtually.
• Proactive, organized and customer oriented person.
• Excellent communication skills.
How to Apply:
Please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below.
The Head of Talent & Resourcing
Safaricom Ltd
Nairobi
Via E-mail to: hr@safaricom.co.ke
Application Deadline: 27th Sept 2013
Wednesday, 25 September 2013
A Levels Teaching Jobs in Kenya - Cambridge Syllabus
Job Title: Teachers for “A” levels - Cambridge Syllabus
Job Location: Arusha Tanzania
The following teaching faculty is required for an International School in Arusha
Physics
Chemistry
Biology
English
History
Psychology
Sociology
Mathematics
Accounting
Economics
Business Studies
Qualification
• Post Graduate in area of expertise.
• Minimum of 3 years’ experience in Cambridge Syllabus teaching.
• A degree in education is preferred qualification.
• Fluency in English is essential.
How to Apply:
Please submit your curriculum vitae to gaylemut@gmail.com
Only shortlisted candidates will be contacted
Application Deadline: 30th Sept 2013
Managing Trustee Jobs at National Social Security Fund
Job Title: Managing Trustee.
Company: National Social Security Fund
Location: Nairobi Kenya
Responsibilities:-
• Provide Corporate leadership and guidance to achieve the mandate of NSSF.
• Develop and recommend to the Board the long-term strategy, business plans, annual plans and annual operating budgets to the Board.
• Ensure that there is effective communication between the Management and the Board, between different levels of Management as well as between the Fund, Government and other stakeholders.
• Ensure constant cost effective and efficient improvements in the quality and value of services and products provided by the Fund.
• Ensure continuous achievement of the Fund’s financial and operating goals and objectives, and oversee the implementation of the corporate policies and programs and cost effective management of resources.
• Maintain a conducive work environment to attract, retain and motivate employees, and foster a corporate culture that promotes ethical practices and good corporate citizenship.
• Implement the policy reform objectives of NSSF.
Qualifications and Experiences:
• The ideal candidate will be in the age bracket of 40 years to 55 years.
• First Degree in any one of insurance, law, accounting, actuarial science, economics, banking, finance or their equivalent.
• Masters degree in a commercial, management or equivalent field from a recognized University.
• Minimum ten (10) years’ experience which must have been in a senior management position in an organization of a similar size or complexity.
• Proven leadership and entrepreneurial skills, change management and strategic planning expertise and good interpersonal and analytical skills.
• Knowledge of IT essential.
• Experience in matters relating directly to pensions and administration of schemes such as provision of social security, fund manager or administration will be an added advantage.
• Must conform with the requirements under Chapter Six of the constitution.
• Must have attended and be certified on a Corporate governance Course.
How to Apply:
Send your application with a detailed CV and a daytime telephone number stating current and expected salary and three (3) referees.
Send your application by hand, courier, post or email. All applications be clearly marked “Managing Trustee Position” on the envelope.
The application should be addressed to:
The Chairman
Board of Trustees
National Social Security Fund
NSSF Building, Block A, 3rd Floor
P O Box 30599-00100
Nairobi
Email: mt2013@nssfkenya.co.ke
NSSF is an equal opportunity employer.
Canvassing will lead to automatic disqualification.
ISO 9001:2008 Certified.
Application Deadline: 4th Oct 2013
Company: National Social Security Fund
Location: Nairobi Kenya
Responsibilities:-
• Provide Corporate leadership and guidance to achieve the mandate of NSSF.
• Develop and recommend to the Board the long-term strategy, business plans, annual plans and annual operating budgets to the Board.
• Ensure that there is effective communication between the Management and the Board, between different levels of Management as well as between the Fund, Government and other stakeholders.
• Ensure constant cost effective and efficient improvements in the quality and value of services and products provided by the Fund.
• Ensure continuous achievement of the Fund’s financial and operating goals and objectives, and oversee the implementation of the corporate policies and programs and cost effective management of resources.
• Maintain a conducive work environment to attract, retain and motivate employees, and foster a corporate culture that promotes ethical practices and good corporate citizenship.
• Implement the policy reform objectives of NSSF.
Qualifications and Experiences:
• The ideal candidate will be in the age bracket of 40 years to 55 years.
• First Degree in any one of insurance, law, accounting, actuarial science, economics, banking, finance or their equivalent.
• Masters degree in a commercial, management or equivalent field from a recognized University.
• Minimum ten (10) years’ experience which must have been in a senior management position in an organization of a similar size or complexity.
• Proven leadership and entrepreneurial skills, change management and strategic planning expertise and good interpersonal and analytical skills.
• Knowledge of IT essential.
• Experience in matters relating directly to pensions and administration of schemes such as provision of social security, fund manager or administration will be an added advantage.
• Must conform with the requirements under Chapter Six of the constitution.
• Must have attended and be certified on a Corporate governance Course.
How to Apply:
Send your application with a detailed CV and a daytime telephone number stating current and expected salary and three (3) referees.
Send your application by hand, courier, post or email. All applications be clearly marked “Managing Trustee Position” on the envelope.
The application should be addressed to:
The Chairman
Board of Trustees
National Social Security Fund
NSSF Building, Block A, 3rd Floor
P O Box 30599-00100
Nairobi
Email: mt2013@nssfkenya.co.ke
NSSF is an equal opportunity employer.
Canvassing will lead to automatic disqualification.
ISO 9001:2008 Certified.
Application Deadline: 4th Oct 2013
Tuesday, 24 September 2013
IT Management Trainees Opportunity at Blue Chip Commercial Company
Job Title; Management Trainees - IT
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree in IT
• Fresh graduates, aged between 25 and 30 years
• Excellent communication and interpersonal skills.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline:27th Sept 2013
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree in IT
• Fresh graduates, aged between 25 and 30 years
• Excellent communication and interpersonal skills.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline:27th Sept 2013
Engineers at Blue Chip Commercial Company
Job Title: Management Trainees - Engineers
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree/Diploma in Mechanical Engineering
• with a desire to enter sales and marketing, service and maintenance.
• Fresh graduates, aged between 25 and 30 years
• Excellent communication and interpersonal skills
• Ambitious and aggressive, self motivated
• Computer literate.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline: 27th Sept 2013
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree/Diploma in Mechanical Engineering
• with a desire to enter sales and marketing, service and maintenance.
• Fresh graduates, aged between 25 and 30 years
• Excellent communication and interpersonal skills
• Ambitious and aggressive, self motivated
• Computer literate.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline: 27th Sept 2013
Accounts Jobs Vacancy at Blue Chip Commercial Company
Job Title: Management Trainees – Accounts
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree in Finance
• Professional qualifications such as CPA (K) ACCA or equivalent
• A person of high integrity
• High degree of proficiency
• Strong interpersonal skills
• Computer literate.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline: 27th Sept 2013
Sales and Marketing Jobs at Blue Chip Commercial Company
Job Title: Management Trainees – Sales and Marketing
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree – Bachelor of Commerce (Marketing and Economics Major) with a desire to enter sales and marketing of engine products
• Fresh graduate, aged between 25 and 30 years.
• Excellent communication and interpersonal skills,
• Ambitious and aggressive, self motivated and outgoing,
• Able to work independently & under pressure
• Computer literate.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline: 27th Sept 2013
Company: Blue Chip Commercial Company
Job Location: Nairobi, Kenya
Requirements:
• University degree – Bachelor of Commerce (Marketing and Economics Major) with a desire to enter sales and marketing of engine products
• Fresh graduate, aged between 25 and 30 years.
• Excellent communication and interpersonal skills,
• Ambitious and aggressive, self motivated and outgoing,
• Able to work independently & under pressure
• Computer literate.
How to Apply:
If your background, experience and competencies match the above specifications, please send your application, detailed CV indicating daytime telephone numbers and email address.
Attach copies of academic and professional certificates, diplomas and transcripts to:
HR & Administration Manager
P O Box 2001 – 00200
Nairobi
Application Deadline: 27th Sept 2013
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